Frequently asked questions

A community platform for renting items between individuals and professionals, born in Guadeloupe and present in Martinique, French Guiana and mainland France. People who own something they rarely use rent it to people who need it for a few days: cheaper and more sustainable than buying.

Yes. Signing up and publishing listings are 100% free, for individuals and for pros (STARTER plan).

The owner pays a 12% commission on the rental price (minimum €1.50): they keep 88% of their price. The renter pays the displayed price plus service and security fees covering secure payment (Stripe) and deposit handling (Swikly). These fees are shown before paying.

Almost anything: DIY, garden, events, home, sports and leisure, music, electronics, baby gear, beach and sea, boats… Weapons, illegal substances and counterfeits are forbidden, as is any motor vehicle (car, scooter, motorbike, e-scooter). Electric bikes (under 25 km/h) are allowed.

In Guadeloupe, Martinique, French Guiana and mainland France. Each territory’s catalogue can be browsed on this site.

Payment is processed by Stripe (card, Apple Pay, Google Pay). The deposit is a Swikly card hold: the amount is neither charged nor blocked on your limit. It is only charged for proven damage, after review by the team.

Look at the photos, the description and the reviews from previous renters. At hand-over, you both do a photo condition report in the app: it is the reference for everyone.

You are fully refunded, service fees included.

Yes. Request an extension in the app: if the owner accepts, you pay the extra days at your rental’s daily rate.

Tell the owner in the chat and request an extension. For an unagreed delay, penalties may apply according to the dispute charter.

No. Everything is built into the app: you enter your card in a secure interface provided by Stripe, then confirm the Swikly hold. Your bank details never go through Tout à Louer.

Think about the purchase price, condition and demand. A good starting point: 5 to 10% of the new price per day. You can also offer weekend, week and month rates. Our income simulator shows real catalogue prices.

You state your item’s value in the listing. The deposit is computed automatically: 50% of that value, capped at €500 for individuals and STARTER pros, and up to €2,000 for EXPERT and ELITE pros.

Your main protection is the Swikly deposit. For it to apply, do the photo condition report at hand-over and return in the app: it is your evidence in a dispute.

The rental amount, minus the commission, is transferred by Stripe to your bank account after the rental ends. Depending on your bank, allow 2 to 5 working days.

It is a legal requirement to receive payments (KYC). Verification is done by Stripe Identity: you send your documents directly to Stripe, never to our servers.

Rental income may be taxable. Your earnings history is available in the app for your paperwork.

Owners complete a full identity check (ID document) through Stripe Identity before they can get paid. Pros also provide their company registration, validated by the team.

Report the issue in the app within 48 hours after the rental ends. The team, based in Guadeloupe, reviews the condition reports and messages, then gives a reasoned decision according to the dispute charter. Neither the owner nor Swikly can charge the deposit unilaterally.

From the app (Help section) or by e-mail at support@toutalouer.fr. Usually answered within 48 working hours.

In the app: Profile → Settings → Delete my account. Your data is erased in line with our privacy policy.